Booking a home for the first time with a new host always comes with a few questions. Here’s what to actually expect when you stay with BookwithJuan, across any of our 24 homes in downtown Orlando or Central Florida.
Check-in is self check-in, every time. No waiting around for someone to hand you a key, no coordinating arrival windows around someone else’s schedule. Every home uses keyless entry, so whether your flight lands at noon or midnight, you head straight to your place on your own timeline. Exact check-in and check-out times are confirmed in your booking details and follow a standard afternoon check-in, late-morning check-out pattern, with some flexibility depending on the property’s schedule — just ask if you need it.
Parking is included, not an upsell. Every one of our homes comes with free parking, which matters more than it sounds like in downtown Orlando, where hotel parking can run $30 or more a night.
If something comes up, you’ll get a real, fast response. We maintain a 100% response rate with replies typically within the hour, across every listing we run. That’s not a support ticket queue — it’s direct contact with the team that actually manages the home you’re staying in.
Pet policies vary by property. Some of our homes are pet-friendly and some aren’t, so check the individual listing before booking or ask us directly if you’re traveling with a pet.
Which collection you book shapes your trip. Our Downtown Collection is ten individually designed apartments and lofts around Lake Eola and Thornton Park, built for couples and solo travelers who want a walkable stay. Our Family & Group Homes are fourteen larger, co-hosted properties across Central Florida, built for bigger groups and longer stays, several with private pools and proximity to the theme parks.
You’re booking direct, which means no third-party platform fees added to your total, and direct contact with our team for anything you need before, during, or after your stay — the same verified reviews and Superhost-level service, just without the markup.
Still have a question before booking? browse our properties for full details on each home, or check availability to book direct.